If I could give zero stars I would.
On Tuesday I had not heard from them, so called for an update. They told me that the vehicle was not ready, as some of the parts they ordered were incorrect. When asking for an update on time the advisor told me that he would speak to the technician and call me back in an hour. I never received a call. Chasing them up again I was told that he had not received an update and thus had not called, he said he would have to check with the team in the morning and get back to me.
Having driven the vehicle to the auto body shop and discussed the rust which they are currently repairing, I can tell the work was not completed up to standard. To top it off the Auto Care advisor called me this morning to tell me an additional item needed to pass inspection, the rear bumper on the vehicle, which I explicitly discussed with him when I first took the vehicle in.
The morning came and I did not hear anything, thus I called them up again and got a similar story , that he'd check with the technicians and give me an update. Again I did not hear back from him. This continued for three weeks, each time I called I was given a similar excuse about the parts they ordered being incorrect and having to order them again but that they should be there in the next couple hours and they would call me and give me an update. Finally I gave up on phone and started going to speak to them in person, still I got strung along.
After reviewing the quote and the work to be done I asked the representative how long the work would take. Since I was looking to have the vehicle as soon as possible and expressed this explicitly. The advisor responded that they could get all the parts the following day if I could pay upfront for the parts, once they had the parts it would only take a few days for the work to be done, working Friday and Saturday, he expected the vehicle to be ready on Tuesday morning and would keep me updated as to the progress.
I recently bought a 2015 Buick Lacrosse from Autocare Plus. I was pleasantly surprised by their candor and professionalism in helping me through the buying process. I worked with Rachel who was fantastic. She helped me navigate through the process of buying. She was quick and very responsive and made the process very easy. She and others at autocare plus accommodated my timings very well. It was important as I was buying the car from NH while I am a resident of MA. They even had the car transported to the location closest to me so that I can have a look and take it for a spin. The buying process was very smooth and quick with Rachel. Great people to work with. I got a great deal on the car. Overall, a great experience. Very nice people to work with. Would definitely recommend.
I swore that I wouldn't return after the last rip-off, but I had a free oil change coming to me, so I went. While there I was told I needed an inspection by tomorrow. I said go ahead. After a 2 hour diagnosis, I was told it would cost another $600, and an additional $200 minimum in labor costs to fix the problem. I told them to get my truck down off the rack. After paying $226. I left there without even a temporary sticker. I went to another establishment, and had to be rediagnosed, and for that and a $5.00 hose the total repair cost $75.00. It is now a month later, and the truck is fine. By the way, I never got the free oil change, it kind of makes you wonder why the long time service personal have found employment elsewhere. Maybe their consciences bothered them.
Update: Since posting this review Auto Care plus has worked with me to resolve the issues at hand and refunded me the cost of the bumper and some of their labour costs. I worked with their team in Portland on some issues and was very satisfied with the treatment I received there.
Had a great time, good people, fast and no high pressure sales, I like that in a place. I highly recommend using them, Jim was great, Jason and Troy are so funny.
Auto care service mechanics, Tim and Tim are the best. I brought my car in late Saturday afternoon and was desperate to see if there was something they could do. They were getting ready to close up, but assured me they would help correct my cars problem. The service was great, but their friendly courtesy and sacrifice in staying late will not be forgotten. I highly recommend the Auto Care service department, and be sure to ask for Tim. You won't regret it.
Eventually I said enough and told them that the car had to be ready by the close of play and I would not accept anything else. They managed to get the car "done" and handed it over to me. Though still without a sticker as they said it had some rust spots that needed to be done before they could pass it. This despite the advisor telling me that they could get someone in to do this work when I originally spoke to them. Since it was late Friday on labor day weekend, I was unable to do anything but called a body shop and to arrange having the work done. The quote was to get he vehicle inspection ready, which it is far from. They charged me over $300 to replace the horn and in the process of replacing it seem to have broken the indicators. They were meant to have done alignment and replace and repair the suspension, including new shocks, which was in the quote and I have been charged for but they have not done the work correctly, making an excuse that the conversion on the vehicle makes it sit too low, this being a blatant lie as the original conversion on these vehicles adjusted for this.
About a month ago I took a 1978 Doge into them and asked them to do the state inspection on it and give me a quote to fix anything that needed to be done in order to get the inspection sticker. The service advisor there gave me a call to tell me there was a lot to be done with the vehicle and would like to speak to me in person, he seemed to have my best interests in mind..
Auto Care Plus is a US Car Dealer based in Wolfeboro, New Hampshire. Auto Care Plus is located at 635 Center St, Wolfeboro, NH 03894, USA.
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